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Customer Service Tech $16/hr.

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1st Shift 8a-4:30p $16/hr.

Job Classification: Hourly/Salary, Full-time
Supervisor: Quality Manager
Job Responsibility Summary: Voice of customers and processors. Staying involved with
necessary improvements of overall COPQ metrics.

Position Requirements:
 Must have valid driver's license and reliable transportation.
 Preferred Metallurgical degree.
 Minimum 2 years working with flat roll sheet or coil.
 Minimum 6 months interacting with suppliers or customers.
 Preferred knowledge of exposed inspection techniques.
 Must be well spoken and able to work with all departments to implement change.
 Must be able to work in a fast pace environment as well as multi-task.
 Must be organized and capable of retaining records.
 Ability to use measurement tools.
 Must have Microsoft Office experience.

Job Duties Include, but not limited to:
 Interaction with customers in resolution of non-conformances, continuous improvement,
new business opportunities.
 Interaction with plant, suppliers, and processers in material dispositions and corrective
 Drive root cause investigation and PCA implementations.
 Disposition of held material.
 Assisting with internal/external containments when necessary.
 Write Customer and Vendor Claims
 Acknowledge customer concern by the end of the day.
 Communicate with the team if you are working on a claim so we are not working on the
same one.

 Spec Approval
 Lead on corrective actions / communicating and involving the Quality Manager /
Director of Quality.
 Claims that need to be entered into customer portals.
 Assist in Manufacturing Audits.
 Any assignments given by Quality Manager / Director of Quality.