Job Title: Jr. Service Engineer 

# Needed: 1 

Job Order Date: 01/18/24 

Pay Rate: $23/hr. 

Shifts: M-F 8-5 (1-hr lunch) 

Type of Placement: Temp to Hire 

Job Description/Duties/Responsibilities: Why is a Jr. Service Engineer important to us? As a Jr. Service Engineer, your role is to maintain, service, and operate our most crucial equipment, the printers. You will work with your team to ensure that the printers are in top condition and run smoothly. Your activities will include repairs, both preventive and general maintenance, operation, documentation & training, liaising with OEM, and managing spare parts. You will be responsible for driving operational excellence and customer value by owning, driving, and improving the printers' OEE. Being an excellent team player, you will also assist your team in daily operations, processes, and product improvement when necessary. Together with your team, you will work in a fast-paced and dynamic environment to ensure that every customer order is printed to perfection and delivered on time. Your critical feedback will also help to improve product quality and production efficiency. 

In this role, you will: 

● Perform machine tasks related to daily production, including cleaning high tech machinery, homogenizing powder for print runs

● Service and troubleshoot the machines, set and execute periodic maintenance 

● Own machine uptime, with the goal to reduce equipment failure, identify root causes, create and implement preventative maintenance best practices and improvements to equipment 

● Identify, analyze, scope and implement improvement projects 

● Create and maintain documentation to enable effective knowledge transfer throughout the company.

● Maintain and optimize spare part stock 

● Quality control execution and improvement (dimensional accuracy, strength testing) 

● Support building, training and coordinating the team to take full ownership on the uptime and quality of the machines 

● Analyze and solve complex problems and provide detailed reports to support presentations and/or follow up. 

● Provide detailed support on the acquisition of new capital equipment expenses process. 

● Establish and maintain relationships with the printer OEMs & Service Technician 

Minimum Skills/Mandatory Skills/Experience Needed for Hire: 

You might be a good fit if (you have/are): 

● Have a Vocational or Bachelor's degree in an applicable field (e.g. engineering, mechatronics) 

● Have work experience in technical support, troubleshooting and maintaining equipment, like CNCs, Laser Cutters but preferably 3D printers 

● 2+ years of work experience in a relevant industry/role 

● Understand KPI-driven performance and how to prioritize based on the demands of on-time delivery

● Are a constructive team player with good social & communication skills 

● Are mechanical-minded and able to understand the mechanics of an industrial 3D printer 

● Have an appetite to learn, teach and develop in the manufacturing space 

● Love to drive change and continuous improvement by taking initiative and helping others 

● Are always learning: believing that a job where you're constantly learning is the best kind of job and you're ok with asking for help ● Keep overview easily and work meticulous and organized 

Vocational education or a Bachelor in an applicable field (e.g. technical or operations) 

Background/Screening/Licensing Requirements: 

Drug Screen: No

Marijuana Permitted: Yes (Sober on site

Background Check: Yes 

Prohibitions: Case by case basis

#ZR